Each & every bicycle is dispatched from HOTEBIKE only after 100% QC inspection and approval. We assure you low maintenance & repair for the HOTEBIKE products.
Mechanical System: All the components like frame, wheel, etc which are not electrically connected or are using in conventional bicycles are categorized under mechanical system. Periodical maintenance and adjustment of the mechanical system are listed in the user manual. Customer need to visit any local bicycle shop to do the periodical maintenance or repair. Any part is found to be defective will be send to the customer free of charge during warranty period.
Electrical System: All the components like battery, motor, etc which are electrically connected are categorized under electrical system. HOTEBIKE electrical system is having zero maintenance. For the assistance regarding any issue in electrical system customer should contact HOTEBIKE Customer Care. Our team will assist the customer to solve the issue by himself. Any part is found to be defective will be repaired or replaced by HOTEBIKE.
Customer Care:
Write to us for any queries or complaints to service@hotebike.com or you can chat or call on +86 18933770725