Returns & Warranty

HOTEBIKE Electric Bikes Returns & Warranty Policy

RETURN POLICY
Returns – Order Placed, But Has Not Yet Been Shipped
If an order has been placed, but the bike, part or accessory has not been shipped, the item in question is subject to a 10% processing fee.

Returns – Ordered Already Received
If you want to return the product, you have 30 days to try it out. If you do not like it after 30 days, you can return it to HOTEBIKE in the same boxes and packing material it came with along with all the paperwork. We charge a 20% restocking fee. We will provide you with the return tabel, and then you send it to us. You will be responsible for the return shipping cost. Once we receive the product back, we will inspect the product for any damage. If there is no damage, we will refund you (minus the 20%) within 10 days. If the return inspection has failed, HOTEBIKE will contact you within five (5) business days of completing the return inspection. In any case, please keep in touch with us. Generally speaking, we will contact you via email.

Returns – Unapproved / Unauthorized Returns
If an order is returned to HOTEBIKE without previous written consent and no return authorization number, the attempted delivery will either be rejected by HOTEBIKE, accepted and held until shipping costs to return the item to you are received or an expenses paid return label is received. HOTEBIKE will make documented attempts to reach you about an unapproved or unauthorized return for a period of ten (10) business days. If HOTEBIKE is unable to get in contact with you via original order supplied contact methods within ten (10) business days, the item will be forfeited.

Refund – Approved Refunds
After the accessories are sent and repaired successfully, HOTEBIKE will refund a certain amount within 5 working days.
If there is no need to repair the bicycle, HOTEBIKE will refund a certain amount within 7 working days.

Note
Please note that do not send the product directly to the original address when returning the product. The mailing address will be provided by mail after submitting the application. If you send it to the wrong address, you will need to pay for it to be shipped to the correct address again.

WARRANTY POLICY
One Year Limited Warranty
One year after you receive the complete bike.

One Year Limited Warranty
One (1) Year after the date of receiving, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at HOTEBIKE discretion. Parts included are the battery, motor, throttle, controller, LCD display, derailleur, hardware, wheel hubs, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

WARRANTY EXCEPTIONS AND EXCLUSIONS
This warranty is void in its entirety by any modification of the frame, fork, or components.

Consumable Items
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.

Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.

Initiating A Warranty Claim
To initiate a warranty claim, please contact HOTEBIKE’s service department by calling +86-18928076376, or preferably by email at service@hotebike.com. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by HOTEBIKE.

Returning Faulty Parts
Do not return faulty parts to HOTEBIKE without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

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