HOTEBIKE Electric Bikes Returns &
Returns – Order Placed, But Has Not Yet Been Shipped
If an order has been placed, but the bike, part or accessory has not been shipped, the item in question is subject to a 10% processing fee.
Returns – Ordered Already Received
If you want to return the product, you have 30 days to try it out. If you do not like it after 30 days, you can return it to HOTEBIKE in the same boxes and packing material it came with along with all the paperwork. We charge a 20% restocking fee. We will provide you with the return tabel, and then you send it to us. You will be responsible for the return shipping cost. Once we receive the product back, we will inspect the product for any damage. If there is no damage, we will refund you (minus the 20%) within 10 days. If the return inspection has failed, HOTEBIKE will contact you within five (5) business days of completing the return inspection. In any case, please keep in touch with us. Generally speaking, we will contact you via email.
Returns – Unapproved / Unauthorized Returns
If an order is returned to HOTEBIKE without previous written consent and no return authorization number, the attempted delivery will either be rejected by HOTEBIKE, accepted and held until shipping costs to return the item to you are received or an expenses paid return label is received. HOTEBIKE will make documented attempts to reach you about an unapproved or unauthorized return for a period of ten (10) business days. If HOTEBIKE is unable to get in contact with you via original order supplied contact methods within ten (10) business days, the item will be forfeited.
Refund – Approved Refunds
After the accessories are sent and repaired successfully, HOTEBIKE will refund a certain amount within 5 working days.
If there is no need to repair the bicycle, HOTEBIKE will refund a certain amount within 7 working days.
Please note that do not send the product directly to the original address when returning the product. The mailing address will be provided by mail after submitting the application. If you send it to the wrong address, you will need to pay for it to be shipped to the correct address again.
Whatsapp: +86 18933770725
HOTEBIKE reserves the rights to make changes to these terms and conditions without notice.